Ticket reservations and confirmations
Secure your fare
This option only available certain airlines. Do you need a little more time to think and plan your trip? Not a problem. Hold the current ticket price for up to 48 hours. Your advantages Secure your fare free of charge for 48 hours (fee only applies ...
How can I change my flight?
Before making any change to your booking, we need to check whether your ticket fare permits changes. Changes such as date or route amendments are subject to the conditions defined by the airline and depend on the fare paid. Many cheaper fares do not ...
What happens if I make a duplicate booking?
Reservations are considered duplicate when the same passengers travel on the same flights, the same dates and with the same airline. If you have duplicate reservations please contact us so we can cancel one of the bookings and request a refund to ...
What vaccines are required for travel?
You don't always need vaccinations to travel abroad. If you do, the recommended vaccinations will vary depending on many factors such as the country (or even the region of the country) that you are visiting, the season of the year, the length of your ...
What travel documents do I need to travel?
When travelling outside your own country, you may need a passport valid for at least the duration of the trip, although many countries also require you to have at least 6 months, from the date of entry, before your passport expires. To make sure ...
Can I request a refund if I miss my flight?
Normally no refund is allowed by the airline if you do not cancel your flights in advance of the outbound flight. If you do not cancel before departure and you do not turn up for the flight, this is considered by the airline as a "No show". In these ...
What is an e-ticket?
An E-ticket is an electronic ticket, which you need in order to travel. It will have the full details of your booking, so please keep this to hand.
What is a booking confirmation?
A booking confirmation is sent to the e-mail used to make the flight reservation and shows as the official itinerary/receipt in your inbox. This shows proof of the reservation made with a breakdown of names and prices. It is not your e-ticket.
What is a boarding pass?
A boarding pass is provided to you once you have checked-in. This pass allows you to board your flight and must be presented to the airline staff at the boarding gate.
Will I get my tickets sent to me in the post?
No, we do not send any tickets or confirmations in the post. All booking confirmations and travel documents are sent online to the email that you made the reservation with.
I haven't received my e-ticket
If you haven't received your e-ticket, don't worry. Your booking may be pending with the ticketing team. We try to issue all tickets within 24 hours of receiving payments and will always keep you updated via email and SMS if this isn't possible. ...
Schedule changes
Sometimes airlines have to change their schedules. Schedule changes can be announced from the time of booking up until the day you travel. If your flight has a schedule change, our Customer Service Team will let you know the new details of your ...
I can’t find my booking/reservation confirmation
An email confirmation will be automatically sent to the email provided when you made a reservation online. We advise checking your spam/junk mailbox just in case it has been delivered there.
What happens if I buy a flight ticket and then change my name?
The general rule for travelling during a name change is that the name on your flight ticket must match the name on your passport. For this reason, travellers are encouraged to reserve flight tickets using the same name, gender and birth date that is ...
What happens if accidentally use my maiden name when buying my flight ticket?
If you have accidentally bought a flight ticket using your maiden name, and then changed your name after marriage, you will need to contact the airline and provide them with the relevant documentation (such as a marriage certificate) as proof of the ...
Can I travel with my maiden name in my passport after marriage?
If you have changed your name after marriage, or for any other reason, and your passport is still showing your maiden name you will still be able to travel as long as the name on your ticket matches the name on your passport. If you are going on your ...
How much does it cost to make a name change on a flight ticket?
The cost of making a name change on a flight ticket will vary depending on the airline you're flying with. Many airlines will change a small typo for free but may charge to transfer the flight details to another passenger. In some cases, passengers ...
What happens if your second surname is missing on your flight ticket?
If you have a double-barrelled surname and the second surname is missing from your flight ticket you should contact us to amend the name on your flight reservation. Passenger details on their flight ticket should always match the passport or ...
What happens if you've made a spelling mistake on your flight ticket?
If your name has been misspelled on your flight ticket then you should endeavor to call Travelgo to correct the spelling mistake as soon as possible. You may not be able to fly if the name on your ticket does not match the name in your passport. In ...
How to change the name on a flight ticket
To change the name on a flight ticket you should always contact the airline as soon as you realise the name change is needed. This is because many airlines will have a cut-off point for name changes (generally up to 24 hours before the flight). ...
Can you change a name on a flight ticket?
You can change the name on most flight tickets but the airline will normally charge you an administration fee to do so. Some airlines will allow you to change the name on your reservation because of a spelling mistake but won't allow you to transfer ...