Once I've booked
I have had a change of accommodation, how do I let you know?
If you have not yet travelled and your new accommodation is in the same area/city/resort please amend the name of your accommodation using the ‘Amend/cancel a booking’ tab in the 'My bookings' section of our website. If you are travelling within 48 ...
I need to amend the name of the person travelling with me. How do I do this?
We only require the name of the lead passenger. If this changes please amend your booking in the My bookings section of the website.
I checked your website for my pick up time and it says N/A. Why?
Please call our partner using the number on your e-Ticket.
What happens if my flight is delayed or cancelled?
For private vehicle services our partners monitor flight and cruise ship arrival times in case of delays. If possible please contact our partner using the number supplied on your e-Ticket to inform them of any delays. Wherever possible our partners ...
How long do I have to wait at the airport before my vehicle departs?
For private services - your vehicle will leave as soon as you have located your driver; or for shared services - after contacting our partner representative your maximum wait time will be 45 minutes.
What do I do once my flight has landed?
Please report to our partner representative within one hour of your flight landing. You will find detailed instructions on your e-Ticket with directions to the meeting point. If you have trouble locating our representative please call the local ...
Where will I be dropped off/picked up from?
Where possible our partners operate a door to door service. If access is restricted due to pedestrianised roads, local road closures or any other issues you will be collected/dropped off at the nearest accessible point.
How long will my journey take?
The journey times for private vehicles stated on the Travelgo website are estimates based on information provided by our partners. Journey times may vary according to local road conditions, volumes of traffic, local events etc. Journeys in a shared ...
I did not get my e-Ticket, how can I obtain it?
If you have a booking reference please go to the 'My bookings' section. If you do not have a reference number please send email to reservation@travelgo.ie so we can help. If you have booked through a travel agent you will need to contact them to ...
How do I know my booking was successful?
Once payment has been taken and your booking has been made you will be taken through to a confirmation page, where you will be given the option to print your journey details. We will also email your booking confirmation with details of your journey. ...
Do I need to check my booking with you after I get my booking confirmation?
There is no need to check if your booking exists with us if you have received an email with your booking reference and confirmation.
Do I need to confirm my outbound transfer service?
There is no need to confirm this part of your journey, however, if there is a change to your flight time please contact our partner using the contact details on your e-Ticket.
How can I cancel my booking and how much will it cost?
If you would like to cancel your booking please use the 'My bookings' section of the website. Cancellation fees only apply if you have booked with us directly. If you have booked with a other travel agency please contact them for more information. ...
I missed my flight. Can I still use my departure transfer?
If you have rebooked to your outbound journey you will be required to rebook a one way journey on our website, at an additional cost. You may still be able to use the departure part of your original transfer. Please contact us at ...
How can I change my booking?
If you're travelling in over 48 hours and wish to change any information on your booking please go to the 'My bookings' section of our website. If you wish to amend your name or accommodation name within the same area/city/resort this can be done ...
The airline amended my flight. How do I let you know?
If you have not yet travelled please amend your booking details using the ‘My bookings’ section of our website. If you are travelling within 48 hours please contact us at reservation@travelgo.ie . If your journey is within 48 hours you can also ...
What is the route/ timetable of the shuttle?
Our shared shuttle services run in line with the arrival flights, and will only stop at hotels in the area you have selected. There is no timetable available.
My return pick up time is showing when I book a private service do I need to reconfirm my pick up time again before I leave?
There is no need to reconfirm your pick up time.
Where do I find my pick up time for the departure journey?
For private services - your return pick up time is confirmed at the time of booking For shared services - it is essential that you reconfirm the details of your return journey in order to receive your pick up time. If you do not confirm your return ...
What time will my shuttle service leave the airport?
If you have booked a shared shuttle service your vehicle will leave no later than 45 minutes after you contact our partner representative. All partners will try to keep waiting times to a minimum.
How do I know what kind of car I will be transported in?
We are unable to provide specific makes and models of vehicles, as these vary depending on our partners. Shared shuttle services will usually use a large coach, but may be a smaller vehicle, such as a minibus. If you have chosen a private service ...
My departure service hasn't arrived! What do I do?
Please wait a maximum of 20 minutes after the pick up time previously agreed before calling the number on your e-Ticket. It is important that you call this number to ensure our partners can help you. If your calls to our partner do not resolve the ...
I have booked a one way service to the airport. How do I find out my pick up time?
It’s essential that you reconfirm the details of your departure journey for your pick up time. If you don’t reconfirm or inform the supplier of any changes to your travel arrangements, you could miss your departure transfer and possibly any ...