Need help Booking?
Why can't I enter an address in the pick up/drop off box?
The price of your journey is from area to area. You will be asked to enter the address of your hotel on the booking details page so our partner knows your exact location. If you are unsure of the area you would like to book, please contact your ...
Can I book a child seat?
We recommend you bring your own baby or booster seats for children or infants. Our partners will be able to provide them in some areas to meet the required local standards, but may vary in quality. A supplement will be required for baby and booster ...
How do I make a booking for infants under 2 years old?
If you're travelling with infant(s) you will need to post your query to reservation@travelgo.ie where we will request a baby seat for you. This may be chargeable. If our partner is unable to provide a baby seat you will need to provide your own ...
I want to book a one way journey to/from the airport but I'm not taking a flight. Is this possible?
Yes, just make sure you enter a time two hours before you would like to arrive at the airport. Please put a note in the special request box to say you will be not taking a flight but just need to be taken to and/or from the airport.
How safe is it to use my credit/debit card on your website?
We operate our website with an SSL certificate to ensure safe encryption of your details. When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed. For your peace of mind we ...
I am having trouble paying for my booking, how can I make the payment?
Payment is taken in full at the time of booking through our website. We have a 3D secure payment system in place, which means when you book you need to submit your card password before the booking is confirmed. If the card is rejected you will need ...
How do I pay for my booking?
Payment is taken in full at the time of booking. We accept PayPal, VISA Debit/Credit, MasterCard American Express and Maestro.
I want to book a vehicle for 4 people when we arrive and 6 people when we return, how can I do this?
In order to book a different number of passengers for both journeys on a shared shuttle service you will have to make separate one way bookings to cover your full route. If you book a private vehicle just book for the maximum number of people ...
Help! I can't find the location I want to book
If the location you're looking for isn't available to book online, please send your query to reservation@travelgo.ie
What information do I need in order to book?
Please make sure you include: Total number of passengers - please make sure you include infants and children in the total number of passengers in your party Overseas accommodation address - in any resort there may be more than one building with the ...
How do I make a Travelgo transfer booking?
1. Type the name of the location you would like to be picked up from e.g. Airport, Port, Hotel name or physical address and select from the dropdown provided. Make sure not to book by Resort/Area be specific. 2. Then type the name of the location ...
How do I add my bike/surfboard/golf bag etc to my booking and how much does it cost?
Sports equipment such as ski bags, golf bags, surf boards and bicycles are classed as excess luggage and may be chargeable. Please contact reservation@travelgo.ie to find out for your specific journey.
I need to be picked up from a different address. How can I book this?
If you wish to book a different pick up address to your drop off address you will have to make two separate one way bookings.
Can I book a shuttle to my private villa?
Unfortunately, our partners are unable to operate a shared shuttle service to a private address. If you wish to use the address of a nearby hotel as a drop off point please note that you do so at your own risk. Alternatively, for a door to door ...
How much luggage can I take with me?
The luggage allowance per person is one standard suitcase, (approximately 70cm high x 47cm wide, and 21cm deep), as well as one small piece of hand luggage. Please keep in mind that your hand luggage will be transported in the vehicle with you, so it ...
Can I use the shared shuttle service to take me to a bus station?
Our shared shuttle services are only able to drop off at hotels. If you would like to be dropped off at a private address, bus station or restaurant you will need to book a private service
Which hotels do you drop off at in the area I am travelling to?
You can book a Travelgo service to most known hotels. In cases where there are restrictions or issues with the roads a door to door journey may not be possible, but partners will pick up and drop off at the nearest available location.